Is RM358 expensive?
It's not the price of a RM30 shampoo — because it isn't a shampoo. It's a salon-developed scalp-care system. Do the math: one salon treatment is RM200+, while SET A at RM188 gives you 60 washes at home. The expensive part isn't LAB 11 — it's all the money wasted switching products.
How soon will I see a difference?
Hair grows over at least 3–4 months. Shedding usually starts easing around week 2–3, and the new-hair feel starts around month 3–4. So give yourself the full 3–4 months (SET B is exactly that supply).
Is payment safe? What payment methods are there?
Online banking / bank transfer, processed through Shopify's international secure checkout. LAB 11 INTERNATIONAL SDN BHD is a registered company (SSM 201801026730) operating from Penang, backed by the 25-salon Hairstory chain — every payment you make is traceable to a real company and real people.
Sensitive scalp / postpartum — can I use it?
The formula is gentle — no SLS, no preservatives, no heavy metals, Ecocert certified. For sensitive scalps, patch-test first; if you're postpartum or in a special stage, check with a professional before use to be safe.
Will it relapse if I stop?
It gradually restores your scalp environment — a non-medicinal daily routine that doesn't create dependence. Continued use is recommended to maintain your scalp and hair.
Not sure which set is right for me?
Most people start with SET B (Consolidation) — a full 4-month supply, and the most popular. Just want to test it? SET A. Heavy hair fall / want to improve hair quality too? SET C.
Is it for all hair types? Dry and oily?
Yes. Dry, oily, normal, colored or permed hair all work — because it cares for the scalp environment and roots, not just the strands. Oily scalps feel fresher and less flat; dry hair feels softer. For sensitive scalps, patch-test first.
