Privacy policy

LAB11 INTERNATIONAL SDN. BHD. respects your privacy and complies with the Personal Data Protection Act 2010 (Malaysia).

• Information we collect: Name, delivery address, email, phone, and order details you provide at checkout. Payment is handled by Billplz; we do not collect or store your full card or bank credentials.
• How we use it: To process and deliver orders, provide support, send order updates, and — where you have engaged with us — send relevant offers.
• Sharing: Only with our payment partner (Billplz), courier partners, Shopify (our store platform), and analytics/advertising tools (e.g. Meta/Facebook Pixel) to measure and improve our marketing. We do not sell your personal data.
• Cookies & tracking: Our website and ads use cookies and pixels to improve your experience and measure performance. You can disable cookies in your browser.
• Data retention: Kept only as long as needed to fulfil orders and meet legal obligations.
• Your rights: You may request access to, correction of, or deletion of your personal data.
• Contact: Email lab11international@gmail.com. WhatsApp +6016-413 9786. Address: 17, Tingkat Permai, Gelugor, 11700 Pulau Pinang, Malaysia.