退款政策

LAB11 INTERNATIONAL SDN. BHD.

At LAB 11, every product is carefully checked before it is shipped. As our products are personal hair and scalp care items, the following policy applies:

• No change-of-mind refunds. We do not offer refunds or exchanges for change of mind. Please review your order carefully before purchasing.
• Opened / used items are non-returnable for hygiene and safety reasons.
• Damaged, defective, or incorrect items: If your item arrives damaged, defective, or is not what you ordered, contact us within 3 days of delivery with your order number and a clear unboxing photo or video. Once verified, we will send a replacement or issue a refund for the affected item at no extra cost.
• How to reach us: Email lab11international@gmail.com or WhatsApp +6016-413 9786 with your order number.
• Refund processing: Approved refunds are processed to the original payment method within 7–14 business days.

This policy does not affect your statutory rights under the Consumer Protection Act 1999 (Malaysia).